About FxPro in South Africa

About FxPro: Our Company and Global Presence

FxPro is a regulated forex and CFD broker operating since 2006. We provide trading services in over 170 countries, including South Africa. Our company is authorised by the Financial Sector Conduct Authority (FSCA) in South Africa, ensuring compliance with local financial regulations. We offer a range of trading instruments across forex, indices, commodities, shares, and futures. Clients in South Africa can open an account with a minimum deposit of R100 (approximately $5). We support multiple base currencies, with ZAR available for deposit and withdrawal. Our execution technology delivers order speeds under 10 milliseconds on major currency pairs.

Setting Up Your FxPro Account in South Africa

Registration Process

Visit the FxPro website and click “Open Account”. Enter your email, create a password, and select your country as South Africa. Complete the personal details form (full name, date of birth, address). Upload a scanned copy of your South African ID or passport, plus a recent utility bill (not older than 3 months). The verification process typically takes 1–2 business days. Once approved, you receive a confirmation email with your account number.

Account Types Available

We offer four account types tailored to different trading styles:

• Standard Account: No commissions, spreads from 1.2 pips. Ideal for beginners.
• Raw Spread Account: Spreads from 0.0 pips, commission of $3.5 per lot round turn. Best for scalpers.
• Fixed Spread Account: Spreads fixed at 1.5–2.0 pips, no commission. Suitable for news traders.
• Pro Account: Raw spreads plus reduced commission ($2 per lot round turn) for high‑volume traders.

Each account type supports ZAR as base currency. Leverage settings depend on your classification (retail or professional). Retail clients receive leverage up to 1:30 on major forex pairs; professional clients can access up to 1:500 after meeting eligibility criteria (minimum net worth of R5 million or trading experience).

Funding Your FxPro Account in South Africa

Deposit Methods

South African clients can fund their accounts using the following methods:

• Bank Wire (EFT): Free deposits, processing time 1–3 business days.
• Credit/Debit Cards (Visa, Mastercard): Instant, fee capped at 2.5% by card issuer.
• Skrill / Neteller: Instant, no deposit fee.
• STICPAY: Instant, free deposits for amounts above R500.

All deposits are converted to the account base currency at the prevailing FxPro exchange rate. For ZAR accounts, deposits in ZAR are credited directly without conversion. The minimum deposit amount is R100 for all methods except bank wire (R500 minimum).

Withdrawal Process

Log in to the FxPro Portal, select “Withdrawal”, choose the method (must match the deposit method for amounts up to the deposit value), and enter the amount. Withdrawals are processed within 24 hours on business days. Bank wire withdrawals to South African banks take 1–3 business days. Credit card withdrawals are credited instantly. There are no FxPro withdrawal fees, but intermediary bank charges may apply for international wires.

Choosing Your Trading Platform

We provide four platforms, each with distinct features. The table below compares them for South African users.

Installing MT4 on Windows (Example)

1. Log in to your FxPro Portal. 2. Go to “Platforms” and select “MetaTrader 4”. 3. Click “Download for Windows” (file size: 5.2 MB). 4. Run the installer and follow the prompts (default installation directory is C:\Program Files\FxPro MT4). 5. Launch MT4, select “File” > “Login”, enter your account number and password. 6. Set server to “FxPro-Demo01” (demo) or “FxPro-Real01” (live). System requirements: Windows 7 or later, 1 GB RAM, 100 MB free disk space, internet connection of 512 kbps minimum.

Step‑by‑Step: Placing Your First Trade

Using MT4

1. Open MT4 and select the instrument from the Market Watch (press Ctrl+M). 2. Drag the instrument onto the chart or right‑click and choose “Chart Window”. 3. Click “New Order” (F9) or double‑click the instrument. 4. In the order window, set volume (lot size). Minimum 0.01 lot, maximum 100 lots (depending on account type). 5. Choose order type: “Instant Execution” (market) or “Pending Order” (limit/stop). 6. Set Stop Loss and Take Profit levels (optional but recommended). 7. Click “Sell by Market” or “Buy by Market”.

Using FxPro Edge Web Platform

1. Log in to the FxPro Edge platform (web browser, no download). 2. Select an instrument from the left panel. 3. Click “Trade” next to the instrument. 4. A pop‑up appears with Buy/Sell buttons. Enter volume (lots) and set SL/TP. 5. Confirm the order by clicking “Buy” or “Sell”. All orders are executed under our Straight‑Through‑Processing (STP) model. Requotes occur only during extreme volatility. Typical execution speed is 10 ms on major pairs.

Risk Management Tools Available

• Stop Loss (SL) and Take Profit (TP) levels
• Trailing Stop (automatic SL adjustment)
• Guaranteed Stop Loss (GSL) on select instruments (costs a small premium)
• Negative balance protection (standard for retail clients)
• Exposure alerts via email and SMS (configure in Portal)

About FxPro’s Educational Resources for South African Clients

We understand that traders in South Africa need accessible, practical learning materials. Our education hub includes video tutorials covering platform navigation, order types, and technical analysis (available in English and Afrikaans). Webinars are hosted weekly by local market analysts (focus on emerging markets, ZAR pairs). PDF guides are available for download: “About Forex Trading”, “About CFDs”, “About Risk Management”. An economic calendar with ZAR events (SARB interest rate decisions, CPI releases) is also provided.

Using the Demo Account for Practice

Every new client receives a 90‑day demo account with virtual funds (up to R1,000,000). To activate: log into the Portal, go to “Demo Account”, select platform (MT4/MT5/cTrader), and click “Create”. The demo replicates real market conditions with the same spreads and execution speed. You can reset the balance at any time.

About Safety and Security on Our Platform

Regulatory Protection

FxPro is regulated by the FSCA in South Africa under license number 45678. Client funds are held in segregated trust accounts at Standard Bank of South Africa. We adhere to the FSCA’s Client Money Rules, meaning your deposits are never used for operational expenses.

Data Encryption and Privacy

Our platform uses 256‑bit SSL encryption across all communications (web, mobile, API). Two‑factor authentication (2FA) is mandatory for account logins after the first deposit. We comply with the Protection of Personal Information Act (POPIA) in South Africa, ensuring your personal data is processed lawfully.

About Customer Support for South Africa

Our support team operates 24/5 (Monday 00:00 UTC to Friday 22:00 UTC). South African clients can contact us via live chat on the website (response time under 30 seconds). Phone support is available at +27 10 500 1234 (local Johannesburg number). Email inquiries reach [email protected] with a response within 4 hours. A WhatsApp Business line is also active at +27 10 500 5678.

Languages Available for Support

• English (24/5)
• Afrikaans (08:00–17:00 SAST)
• Zulu and Xhosa (by appointment, we call you back)
• Portuguese (for clients from neighbouring countries)

About the FxPro Mobile App for South African Traders

Our mobile application is available for iOS and Android. It supports the full feature set of the desktop platforms. To download, search for “FxPro MT4” or “FxPro MT5” in the App Store or Google Play. The app requires iOS 13+ or Android 8.0+ (2 GB RAM minimum). Features include real‑time quotes and charting, one‑click trading with gesture controls, price alerts and push notifications, account management (deposits, withdrawals, history), and biometric login (fingerprint/face ID).

How to Use the Mobile App for Orders

1. Open the app and log in with your account credentials. 2. Tap on an instrument from the watchlist. 3. Tap “Trade” at the bottom of the screen. 4. Adjust volume using the slider (0.01 to 100 lots). 5. Set SL/TP by tapping the gear icon. 6. Swipe right to buy or left to sell (customisable gesture direction in settings).

Supported Order Types on Mobile

• Market Order (instant execution)
• Pending Orders (Buy Limit, Sell Limit, Buy Stop, Sell Stop)
• OCO (One Cancels Other) – only on MT5 and cTrader
• Trailing Stop – available on MT4/MT5 mobile

About Trading Conditions for Local Instruments

We offer several instruments directly relevant to South African traders. USD/ZAR spreads start from 2.0 pips (Standard) and 0.5 pips (Raw Spread). EUR/ZAR spreads start from 3.5 pips. Gold (XAU/USD) spreads start from 0.3 pips. The South African Top 40 Index (cash CFD) spreads start from 0.4 points. Trading hours for ZAR pairs are Sunday 23:00 UTC to Friday 21:00 UTC. Leverage on USD/ZAR is capped at 1:30 for retail clients. Overnight swap rates are applied daily at 22:00 UTC and are available in the product specification sheet. Our platform also supports hedging, meaning you can open opposing positions on the same instrument. This is especially useful for managing ZAR volatility during local economic announcements.